Term & Conditions
Terms & Conditions – In Compliance with Bangladesh Consumer Rights Protection Act, 2009
1. General Policy
By using our website/app, you agree to these Terms & Conditions.
We reserve the right to update or modify these Terms & Conditions at any time.
All activities will be governed by the laws of Bangladesh.
2. Account & Accuracy of Information
Customers must provide accurate and complete information when placing an order.
Orders may be canceled if false or incomplete information is provided.
Under the Consumer Rights Act, providing misleading information may lead to penalties.
3. Orders & Payment
Once an order is confirmed, the customer must make the required payment.
We accept authorized payment methods including bKash, Nagad, and bank cards.
All payment information will be stored securely.
4. Pricing Policy
The product price will be as displayed on our website/app.
As per the Consumer Rights Act, no false discounts or misleading price displays are allowed.
5. Delivery
Delivery time and charges will be clearly communicated.
We are not responsible for delays caused by courier services, natural disasters, or unavoidable circumstances.
However, in case of excessive delay beyond the committed timeframe, the customer has the right to claim a refund.
6. Return & Refund Policy
Customers may request a return or refund within 7 days if they receive the wrong, defective, or counterfeit product.
Used, damaged, or customer-handled defective products will not be accepted.
If it is proven that the seller intentionally sold counterfeit or substandard products, the customer is entitled to a full refund and may seek legal action under the Consumer Rights Act.
7. Privacy & Data Protection
Customer personal data (name, address, phone number, payment information) will be kept secure.
No data will be shared with third parties without customer consent, except when required by law enforcement agencies.
8. Limitation of Liability
We are not responsible for technical errors, service interruptions, or external issues beyond our control.
However, if any damage occurs due to our negligence, we will resolve it according to applicable laws.
9. Consumer Rights
Under the Bangladesh Consumer Rights Protection Act, 2009, every consumer has the right to fair pricing, safe products, and accurate information.
Customers may file complaints with the Directorate of National Consumer Rights Protection (DNCRP) if they believe their rights have been violated.
10. Contact Information
Email: info@shohorbd.com
Phone: 01617778444
Shohor | Technology Limited
Largest product search engine, maximum categorized online shopping mall and quickest home delivery system.
